Both my boxes are connected via Ethernet to the router and both still allow the app to connect and allow the search to work properly but today both are giving an N17 error when negotiating when I try to connect and update the planner.
Im in NG19
Just checked again on the other box and whilst that works most of the time it also failed a couple of times with the C133 error on searching.
I’ve been trying to get back on this site to report this finding but it was down for the last 5 minutes or so for me.
Virgin service status is still saying no issues but I suspect it is lying again.
EDIT - and now the search is back working again on both boxes. Hopefully this is the end of the issues. It would help if virgin service status was more honest / up to date.
Just today it started. The Virgin service status always seems to say there’s no problem even if there is so I just never trust it.
It does seem strange that one box will search and the other won’t and doesn’t have any catchup services either. I unplugged the ethernet cable from the back and it detected that there was no network connected and prompted me to plug it in again.
I use both boxes every day and there isn’t an issue with my account according to the my virgin media app.
When did these problems start? The errors you're describing are account-related ones, meaning I'd expect to see them in one of two scenarios..
1: Your account has a problem, or the box has been disconnected for more than 30days
2: There is a network-side issue that is manifesting itself as a "your account has an error" error.
Only just noticed that there’s a flashing symbol on the front of the box - looks like 2 arrows. I think that means connection issue between the box and the router?
Even stranger now. The box that I didn’t reboot is also getting past the negotiating error and completing the connection. This box has the full search working correctly.
The box that I rebooted can connect and negotiate OK but I’m still not able to use the enhanced search due to “C133 network availability” error. It then offers to test the network and that is fine.
With C133 I suggest making sure that the ethernet cable is firmly connected at both ends (the router and the back of the V6) as cables can work loose. You could also try a different ethernet port on the hub, or a different ethernet cable.
You could also try removing the ethernet cable from thwe back of the V6 and instead try a wireless connection.
If you haven't already tried it then I suggest also rebooting both the hub and the V6.
I suggest also rebooting both the hub and the V6.
I don't see that rebooting the hub is going to help here. It provides the internet connection and has no direct impact on the V6 operation otherwise - that appears to be self-evidently working.
As per my other post, it strikes me that all these error codes are account-related ones.
I rebooted one box and then it got past the negotiating error but then got stuck on preparing to load. I exited that and now I have the network connection error on the search facility - so it resorts to basic search. I tried the connection again and it was ok this time.
In the meantime I was unable to access this forum for 5 or 10 minutes just now but every other site was ok, so nothing wrong with my internet.
The reason I keep trying to download the planner is because Channel 5 has incomplete data for Christmas Eve yet the following days are populated OK. I’m wanting to record All Creatures Great And Small but it isn’t showing on the planner yet.
The EPG on the TV360 box isn't showing any programming information for Christmas Eve for Channel 5 or Channel 5 +1 yet, however a quick search shows that the ACG&S series 6 episode 7 (Comfort & Joy: Christmas Special) will be screened on Boxing Day at 19:50 on 5 Select.
According to the Radio Times <Here> This year's festive special will air on Wednesday 24th December at 9pm on 5 - since you are posting in the V6 forum and quoting a V6 error code then you should be able to set the recording via the EPG using the time slot isntead of waiting for the EPG to update and populate.
When the VM EPG differs from the website of the broadcaster's published schedule for programmes as it does in this case since it hasn't been populated yet, you should email tivoguideerrors@virginmedia.co.uk Although they don't usually reply to the emails they will update the EPG with the correct info/metadata.
Just for info, all of the Christmas specials (apart from series 6 episode 7 which hasn't aired yet) are available on the 5 app.
No faults in my area according to the service status line.
Have you followed the online advice for /tv-error-codes/n17/ ?
Also try the automated Service Status number 0800 561 0061. This gives details of more known local issues right down to postcode level than the online service checker.
