Forum Discussion

MrGiles22's avatar
MrGiles22
Dialled in
4 days ago

Virgin Pixilation on Most Channels except streaming Apps

Dear oh dear, what a mess, trying to watch Liverpool v Bournemouth and then picture started breaking up. Tried rebooting, no JOY!!!  What a mess. Reading other comments the problem appears to be widespread. Virgin, please get it sorted!!

15 Replies

  • tyc0746's avatar
    tyc0746
    On our wavelength

    Look at that…

    The ‘big game’ finishes and everything’s fixed (well, my 1 gig broadband is current 0.05 gig).

    🫣

  • 1292's avatar
    1292
    Joining in

    Absolute shambles trying to see the PL game last night through a pixilated fog, so missed 80% of the game; only cleared in the 94th minute. What makes me most angry is none of the VM contact numbers (150 or 0345 etc...) were accepting calls and when I tried to log on, VM said they didn't recognise my account - really after 24 years!!

    • nodrogd's avatar
      nodrogd
      Very Insightful Person

      VM has over 4 Million TV customers, most of whom use broadcast receiver boxes. If, as happened last night, the core network broadcast distribution encoder fails, even 5 percent of that number trying to call or access information at the same time would swamp the system.