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skinnybloke's avatar
skinnybloke
Tuning in
11 months ago

Virgin Media keep promising to send me a tv360 but they don't!!! Appalling serivce.

I signed a new contract with Virgin Media on the 4th of June, including TV 360.

I have yet to receive the new handset.

The first I contacted them I was told they had ordered me a handset and I would receive it in 3-5 days. Nothing.

The second time I contacted them about 2 weeks later, I spent about 40 minutes on the phone with a lady who, for whatever reason, could not order me a handset. She eventually said she needed to speak to her supervisor and she would get back to me. She never got back to me.

The third time I contacted them, the lady I spoke to said that she would order me a handset, which would arrive in 2-3 days. Again, nothing.

How do I get a TV360 handset? Why is Virgin Media support such a shambles?

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  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    11 months ago

    Hi skinnybloke,

    Thanks for posting and sorry to hear there's some issues with the equipment.

    Whilst package changes aren't something we do via the forum, I've popped you over a private message to get a few more details on what's already been agreed.

    Alex_Rm