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Gaz742's avatar
Gaz742
Tuning in
7 months ago
Solved

TV360 upgrade - Tm4/19/10-1-200000 error

Trying to upgrade with tv360 free upgrade app. Getting error TM4/10-1-200000.

Called virgin onTuesday and they couldn't resolve it and were passing it onto next level to try and sort. I've had no reply and tried again to upgrade but still getting the same error. Rang Virgin today to get an update on what is happening. The operator just trying to sell a new package to get the upgrade. I thought it was just a software upgrade to existing box and no package renewal is required. How can I get this resolved without changing my package

 

 

[MOD EDIT: Subject title changed for clarity]

  • Ashleigh_C's avatar
    Ashleigh_C
    7 months ago

    Hi there Gaz742 

    Thank you so much for your post and I am so sorry to hear that you are also facing this issue with your service. 

    I am so sorry to hear that you have experienced this error code since upgrading to our TV 360 service and thank you again for posting. I do think it would be best for me to pop across a private message so we can take a closer look. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
    cazzab thank you as well for you post, I have reached out to you on a separate post already. 

    hrvy I am so sorry to see you are also facing this issue, I will also pop a PM across to yourself so we can take a look. 

    • Nathan_B's avatar
      Nathan_B
      Forum Team
      4 months ago

      Hi there cobacious 👋 Welcome to the forum and thanks for your post 😊

      Sorry to see you're also having issues upgrading to 360. I've checked our system and can see you've been in touch regarding this. Have you been able to get this issue resolved now?

      If not, please do let us know. We're always happy to help.

      Regards

      Nathan

    • Kath_P's avatar
      Kath_P
      Forum Team
      3 months ago

      Hi DigbysMaw, 

      Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

      We're sorry to hear you're having some issues with this error. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

      I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

      Thanks,