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slimcraigy's avatar
slimcraigy
Dialled in
2 years ago

TV 360 as part of new package. Unsure about it. Recontracting difficult 2 x price. Outbound passback

Hello. I wanted to get some opinions about the TV 360. I was trying to recontract with Virgin and paying £37.50 for my base package which had Ultimate Volt, Gig 1, two V6, sky sports, cinema uhd, Maxit TV Netflix, the full shebang really.

I can't remember how long I spent on the phone and how many times I rang over a few weeks, and the first deal seemed the best now, £72 same price but no TV 360 and double what I was paying.

 I am unsure of TV 360 and wonder if users preferred the V6 boxes before a software update. If I were to go 360 I should have asked about a third box really but it wasn't part of my plan, now was accepting an offer double what I was paying.

Now they have the money/ contract I notice a shift in how they speak to you. I'm sick of being lied to tbh, duped (like in to dropping hub 5 complaint that they said they'd send it it resolved my complaint) then did t send the hub, so I had to ring back about that again, and I know there are better packages out there, I can see what people post out on certain sites.

I wanted to ask for a referral and  outbound pass back form to be filled out so the team with largest discounts phoned me but they seem to pretend to not know what I'm talking about now. 

It's poor treatment tbh as soon as they have the money/ contract and I'm only trying to get the best deal available at lowest price. In this cost of living era too.  Even now I'm wondering if the only reason the hub 5 got sent was me being out of contract soon and ombudsman mentioned.

I'm really not sure about TV 360 or Virgin anymore. There's only so much someone can take before they get fed up. It is probably in my interests to cancel tbh as it is other people who use them (one box was moved into a family members room when I wanted it in mine and I pay for it and told them my intention to move it into my room. Can just imagine the agro that would cause though if I took that away.

So is TV 360 worth it? I don't know exactly what different and although think you only get one useable hard drive now. Really wondering if I should just cancel completely tbh. I know there's better deals available if one knows where to look.

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  • Chas1408's avatar
    Chas1408
    Joining in
    10 months ago

    I’m totally fed up with it and only had it a short while. Firstly I couldn’t scroll through my recording, this is now fixed.

    Secondly I have trouble watching my recorded shows, just get an oops cannot connect to Virgin TV. This has happened so often that I cannot watch them whenever I want.

    Thirdly you can only pause live tv for a very short time and once you’ve used that time up it doesn’t pause again

    Fourthly no my shows button. No stop button. If it’s true that the software is made by Horizon, no wonder the post office had so many problems. Quite frankly it’s a heap of rubbish 

    • newapollo's avatar
      newapollo
      Very Insightful Person
      10 months ago

      Hi Chas1408 

      You said there is 'No stop button'.  Where would you want to use a stop button? The pause button acts as a stop button in some instances, and in other instances you can press either the TV button or the Back button a couple of times to exit say a recording or app

      It sounds like you have two 360 boxes, the main box (which has a hard drive for recording purposes) and a mini box (which doesn't have a hard drive). 

      Since all the recordings are made on the main box  then make sure the standby setting on the main 360 box is set to either Fast Start or Active Start, otherwise additional TV boxes in your home won’t be able to connect to it.

      The mini box doesn't have a hard drive so it can only buffer (pause) for a few minutes.  The main box however buffers for around 3 hours. So if you are using the mini box and want to pause for more than 4 or 5 minutes then you need to set up that program to record on the main (master) box.

      To watch a paused program - After you've set up that program to Record on the main box you can then watch it on the mini box by going to the Home screen on the mini and scrolling down and selecting the program from the Continue Watching  rail.

      You can also select the program from the Recent Recordings rail on the Home Screen, or from Recordings > Recorded > View All

       

      Liberty Global's (VM) in house Horizon software system (in collaboration with InfoSys) is an entertainment and connectivity platform and in no way related to the Horizon system deployed by the Post Office.

      The Post Offices Horizon is an accounting, stocktaking and sales logging system developed by ICL, a UK software company that was acquired by Fujitsu in 1998.