Forum Discussion

Bell3's avatar
Bell3
Joining in
5 months ago

Tivo V6/360 won't pass "Welcome" screen

Can't get past the welcome screen. Started with box not playing videos from other - website says turn off and on again - now can't pass "Welcome" after hours of trying

  • roy247's avatar
    roy247
    5 months ago

    Sounds like you have a faulty box if you can't get past the welcome screen.

    You need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone, choose the option to report a fault, then ignore all the other options offered and you should then be placed into a queue to speak to someone.

    Another option is to wait for one of the forum team to pick this up which might be 2 to 3 day's.

     

  • roy247's avatar
    roy247
    Superstar
    5 months ago

    Sounds like you have a faulty box if you can't get past the welcome screen.

    You need to call Virgin on 150 from a Virgin phone, mobile or landline, or 0345 454 1111 from any other phone, choose the option to report a fault, then ignore all the other options offered and you should then be placed into a queue to speak to someone.

    Another option is to wait for one of the forum team to pick this up which might be 2 to 3 day's.

     

    • Bell3's avatar
      Bell3
      Joining in
      5 months ago

      Box replaced by a  great engineer. Thanks for your help.

      • Steven_L's avatar
        Steven_L
        Forum Team
        5 months ago

        Hey Bell3,

        Welcome to the community and thanks for taking the time to post here on the forums. I'm sorry to hear of the issues that you were experiencing but glad that you have been able to get the issues resolved with a visit from one of our engineers. Please do let us know, if you have any further issues.

        Kind Regards,

        Steven_L