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davidaldred61's avatar
davidaldred61
Tuning in
2 years ago

Re: Don't like the 360 box

Hi, my V6 box recently died and was replaced with a 360 which I do not like and my wife will not use. The user interface, especially the TV guide is terrible and in my opinion the picture quality is inferior. 

I spent ages on the phone and got passed from pillar to post only to be told I'm stuck with the box, and if I want to cancel my contract I will have to wait until October when it expires, or pay £300 to cancel early, totally unacceptable seeing as I didn't ask for this box. Not a happy customer. 

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  • Gareth_L's avatar
    Gareth_L
    Forum Team (Retired)
    2 years ago

    Hello davidaldred61.

    Thanks for your post.

    Sorry to hear you and your wife are not fans of the 360 box.

    Sadly once the 360 upgrade has taken place it would not be possible to revert back to the V6 box.

    As you are still in contract you will be liable for early disconnection fees.

    Hopefully you will get used to it over time and remain with us.

    If you then left you may find the interface of others providers equally unlikable.

    I know this is not the answer you are looking for and I am sorry again for the inconvenience this is causing you.

    Gareth_L

    • tomreu's avatar
      tomreu
      Tuning in
      1 year ago

      Hi Gareth,

      Are Virgin Media actually going to take on board any feedback on how to improve the 360 boxes back to a useable level? Or is this simply a situation where a global and much worse technology is being implemented and the only customer option is to move to another provider?

      My suspicion is that after 15 years of being a Virgin customer it's time to move to someone that actually bothers to understand what is wanted and tries to deliver that.

      Regards

      Tom