Just been made to upgrade. The record function doesn't work on one box. There are various other issues on the same box even after it downloaded an update. The other box is fine. We phoned Virgin, went through the call process only to end up with an automessage saying they would send a text. Of course all it did was show us the options we had already found from our research mainly on community sites. I'm sure the box is faulty but they don't want to know. We're leaving at the first opportunity.
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Just been made to upgrade
I suspect I know the answer to this, but will ask to confirm... can you explain the circumstances in which you feel you were "made to upgrade"? Conversions from TiVo/V6 > TV360 are always voluntary, save in very specific circumstances involving Disney+ &/or Paramount+ apps.
When you say the record function doesn't work on one box, is this a TV360-mini or TV360-master? Minis don't have an in-built HDD and rely on the master for all recording functionality.
Were both boxes V6 boxes or a V6 and a TiVo box so you would have sent a mini box to replace the TiVo. 360 and V6 boxes look the same (just different software), the mini box is on the right in the picture below which has already been said doesn't have a hard drive so if you want to set a recording on the mini box you need to make sure the main box is set to fast start or active start. If they are both updated V6 boxes and you can't pause and rewind live TV on one of the boxes then it sounds like a hard drive problem and you need the box replacing.
