Forum Discussion

cust557's avatar
cust557
Tuning in
4 months ago
Solved

Faulty box

Hello Virgin Media Need some help.  We have a faulty 360 box, it was recently replaced by tech support however it is unusable. It was incredibly difficult booking an engineer last time through tele...
  • John_GS's avatar
    John_GS
    3 months ago

    Hi cust557 

    Thanks for posting and welcome to the community. Sorry to hear and see of this happening to the TV box.

    I'll send you a PM now to assist further.

roy247's avatar
roy247
Superstar
4 months ago

Sounds like a possible faulty box.

The error  TVQ PB 101 (8.1) is a Netflix error  

If you go to Recordings, View all, you will see a % number of how full the hard drive is.

A factory reset of the box shouldn't lose any recordings if you select the keep recordings option if it does then it is a sign that the box is faulty.

Another test of the hard drive is can you pause and rewind live TV without any problems.