I received a new 360 box last week, after several attempts to get support with a different error code it was resolved yesterday with a phone call from an engineer who explained how to reset the box. Today I am getting a new error code CS2004, I was on a web chat with earlier but the person who stopped communicating, after half an hour of waiting for him to rejoin the chat I gave up. How do I resolve this ?
Have you tried checking the following instructions for error code CS2004, (it probably won't help),
https://www.virginmedia.com/help/tv/tv-error-codes
Hello CaroleJG,
Sorry to hear of the 360 issues experienced with your set top box and error codes received, we appreciate you raising this with us via the forums and welcome to the community.
As roy247 has advised we have help for the various error codes that could potentially be given, there is a guided help here for the particular error given to yourself. Simply click the 'Get Started' and follow the on screen steps. Support for other codes can be found here.
