Forum Discussion

schismatic's avatar
schismatic
Joining in
2 months ago

Engineer Appointment - No Confirmation?

Hi,

First time poster but always found the community very helpful to resolve previous issues I've had with VM.

I arranged an appointment over live chat this morning for an engineer to come out to move the location of the white internal wall box that runs to my 2nd 360 TV box in my kitchen due to a kitchen refit. There's no fault on my system, it's just a re-routing of cabling and of the internal box that is required to somewhere else within the property.

Whilst the live chat agents assured me the booking was confirmed, I have had no confirmation email or texts, nor does it appear in my account on the app under 'Orders and Appointments'. So I'm not very confident the appointment has been made.

Is this normal practice, or should I have got something?

Thanks.

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi schismatic, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've not received any texts. When there is a fault engineer booked, this will appear under your appointments and a text is sent. Any engineers booked for moving your equipment would be known as a 'special request' appointment. These won't show within My VM nor will you get a text I'm afraid. 

    Checking things here, whilst I won't be able to advise on the appointment details publicly, I can advise there is an appointment booked. Hopefully that will put your mind at ease 😊

    Let us know if you have any further queries. 

    Thanks,