Forum Discussion

kastenar's avatar
kastenar
Joining in
5 months ago

Appletv+ subscription not recognised on 360 box app

Hi, I'm unable to use Apple+ on 360 box even though I have a subscription that works ok on Android app and Samsung TV app. When I check the account settings on the 360 app is shows ok and even says I have a subscription active. However, when I view the program listings it keeps telling me to "Get Apple TV+". I've gone through the set up numerous times and still get the same. Even tried resetting AppleTV+ app and starting again but no joy. 

The only thing I can think is that subscription is a 3 month free trial from new Samsung TV, which might be being blocked in 360 app, even though it says subscription active.

Any thoughts?

  • Gavlar6's avatar
    Gavlar6
    On our wavelength
    5 months ago

    Does your TV have the app, if so you can test your log in.

    • kastenar's avatar
      kastenar
      Joining in
      5 months ago

      Gavlar, I did say it works ok in android app and Samsung TV app.

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team
        5 months ago

        Hey kastenar, thank you for reaching out and I am so sorry to hear this.

        Does your APPLE TV only let you sign in on so many devices?

        I would try logging out of one device and then trying it.