Having to reboot the 360 box every time I want to use Netflix/Prime/Youtube and then for them to drop out again at random, is less then pleasing. See diagnostic screens taken BEFORE box reboot. What's the problem with this V6 to 360 upgrade ? The Mini360 box does NOT have this problem. Please don't ask me to connect with ethernet, the hub is on another floor.
The Mini360 box does NOT have this problem
Try swapping the 2 boxes round - does the problem follow the box, or remain with the connectivity method?
The hub wifi is not that stable you should look at getting a better wifi router with 1Gb ports and put hub in modem mode here are some suggestions.
Customers should not have to spend more money to use basic functionality. What's more, from the other responses it doesn't necessarily sound like a problem with the wifi, as it was working with the same box but when it had different software. Japitts advice should be followed before doing anything else.
It was stable when it was a V6, only the operating system has changed it's the same box with same wifi.
Hi Kahoot
Hopefully swapping the boxes around as suggested by japitts has resolved the problem.
The CS2400 error mainly affects BBC channels, possibly related to the BBC iPlayer app, for which a link is triggered when landing on a BBC channel. This provides the interactivity with the red button in the same way as customers get an error message when there is no internet connectivity with the box. You can force the BBC channels to play without the pop up reappearing if you hit the back button on the 360 remote when the error message appears, and then press pause and play.
In a similar vein, instead of rebooting the box have you tried using the Home button, or the Back button to exit the app(s) then wait around 30 seconds to a minute and open the app(s) again?
There may actually be a local fault even though the mini box is working OK, and it's not apparent by the diagnostics on the main box which says the connection is good. Have you used the /check-services/ function to check for problems in your area? You can also a run a test on your equipment from there. If nothing is showing you could also try the automated Service Status number 0800 561 0061. This often gives details of more local issues down to postcode level.
Again even though the diagnostic screen shows the signal quality is good it's possible that you have a loose connection. Sometimes the white coaxial cable going into the back of the 360 has worked loose, or it has a few kinks in it. Uncoupling the white coaxial and straightening and reconnecting it may resolve the issue (if you've swapped boxes this cable reconnection may have actually done the trick)
There is another possible solution, performing a factory reset by going to Settings (the cog at the end of the Home menu) > System > Factory Reset. It's actually misnamed and only a partial system reset and not a complete factory reset. You are given 2 options
Keep Recordings
Format Disk
If you do this then Choose Keep Recordings, which means you won't lose your recordings, and any planned recordings, or series links you've set up. You may have to sign into your apps such as iPlayer, Prime, Netflix and ITVX again. Also Match frame rate and Standby power consumption may go back to their default settings if you have changed them.
