Hi regretting to upgrade to 360 for free from our v6 box..given the horror story's I'm reading about 360...wish to remain with virgin v6 ..whatever it is I'm now on..
Can this be cancelled before the box automatically upgrades
Henry carey
It can if you can get them to cancel before it 'upgrades' automatically. At which point there's no way back.
Ring them is best in this situation.
Not sure what's happened to your other post I replied to, maybe it's slowly being combined with this one.
If you have already received the 360 remote it's probably too late to cancel.
You need to give Virgin a call ASAP to stand any chance of cancelling.
Hi henryc
Welcome back to the Community Forums.
Sorry to hear of your concern with the TV360 upgrade.
If the set-top box has already been updated, we wouldn't be able to cancel this now. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the Community Forums if needed.
