Unable to set up my virgin media account
Hi there, I have been having trouble with Virgin media for the past few months after moving house in August. I have had no issues with the equipment, but due to an error on virgin media's end, I hav...
Forum Discussion
Hi aoiekearney
Thank you for your post, I'm sorry to hear you've been having trouble with your My Virgin Media account after moving home.
When customers move home and take their services, they'll either need to request to have their My Virgin Media accounts moved and transfered from the account under the old address, to the new one. This isn't done automatically and it does need to be requested, have you done this with the team? The alternative is to register for a new My Virgin Media account but a new email address would need to be used.
When you say set up your account, are you trying to sign in with existing details or are you trying to register?