Forum Discussion

AS's avatar
AS
On our wavelength
6 months ago
Solved

U Drama pixellating

Good morning U Drama has started pixellating with choppy sound. No other channel affected. Such a pity as we love the full re-run of "Last of the summer wine", but it's unwatchable. Any ideas well-i...
  • japitts's avatar
    japitts
    6 months ago

    Do you have a similar issue on BBC Scotland HD, U-Yesterday, or Gold-HD?

    Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

    First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

    150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

AS's avatar
AS
On our wavelength
6 months ago

Thank you.

Struck by brainwave, I tuned in to U-Drama (what a silly name) via TV Anywhere on my iPad and lo! Truly, Clegg and Entwhistle are clear and uninterrupted. Ergo, the fault is particular to my box/TV combo. I shall lokk at service status but I think it is engineer time...

AS

Ashleigh_C's avatar
Ashleigh_C
Forum Team
6 months ago

Hi there AS 

Thank you so much for your post and welcome back to the community forums. 

I am so sorry to hear that you have experienced this issue with your service and thank you again for posting. Can I just confirm have you ensured that all the cables are securely connected and is the V6 box in a well ventilated area? 

Can I also just double check is it only this one channel effected? 

  • AS's avatar
    AS
    On our wavelength
    6 months ago

    Checking service statusthere was a TV fault reported. I ticked the 'send me a text when it's fixed' box, which never happened but the fault stopped being reported and the channel was back. So all was well, if not efficient!

    • Steven_L's avatar
      Steven_L
      Forum Team
      6 months ago

      Thanks for the update AS and we're glad that the issues have now been resolved. We'll also pass on your feedback about the fault notifications.

      Kind Regards,

      Steven_L