I have had a TiVo box for many years; it has recently been having signal issues so I was thinking of asking for a v6 upgrade. Firstly, I would like to know if virgin will let me upgrade to a v6 box, and secondly, I currently use a video sender with my TiVo connected to the scart to send tv upstairs. I know v6 doesn't have a scart, if I get a v6 upgrade, is there a work around for this? Thank you.
Two bits here.
1: The legacy TiVo is the last of VM's TV boxes to support Scart - newer boxes have HDMI output. You'll need to find a third-party HDMI wireless sender or somesuch, and make sure it's HDCP2.2 compliant. Your alternative would be to have a multi-room subscription.
2: Can of worms here... All of VM's marketing focus is on encouraging migrations from TiVo/V6 onto TV360. V6 & TV360 use the same physical box but with very different software - TiVo is very recording-focused, TV360 (which uses Horizon-software) is very app & online-driven instead. Many of their CS policies are therefore geared towards this end.
TiVo's with a diagnosed service fault are swapped out for V6, but any request for a box-swap or upgrade is likely to be taken as a request for a migration to TV360. Given that there's many significant functional differences between TiVo & Horizon-firmware, it's your choice whether you're just looking for a newer box or whether you want/don't want to convert.
Hello Alex.
Nope i am still having issues, most the channels unwatchable in the evenings, diagnostic is showing high fluctuating numbers on the RS uncorrected on the channels im having issues with, into 3 figures.... Is there anything i can do or is an engineer required? As the other post have suggested, if i need to replace my tivo, can i ask for it to be a v6. Thank you.
Forum TeamThanks for getting back to us Jimbo3150, I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.
Dont ask for a box change, but just report your Tivo as faulty. They are supposed to give a V6 in such circumstances, if you ask for a swap you'll get a 360 which isn't as good. As for the scart there are hdmi / scart converters out there, not expensive.
Good advice Mr. I have asked if my tivo needs replacing, go for a v6 and grab a converter to carry on beaming. ;-)
