I have had a TiVo box for many years; it has recently been having signal issues so I was thinking of asking for a v6 upgrade. Firstly, I would like to know if virgin will let me upgrade to a v6 box, and secondly, I currently use a video sender with my TiVo connected to the scart to send tv upstairs. I know v6 doesn't have a scart, if I get a v6 upgrade, is there a work around for this? Thank you.
Two bits here.
1: The legacy TiVo is the last of VM's TV boxes to support Scart - newer boxes have HDMI output. You'll need to find a third-party HDMI wireless sender or somesuch, and make sure it's HDCP2.2 compliant. Your alternative would be to have a multi-room subscription.
2: Can of worms here... All of VM's marketing focus is on encouraging migrations from TiVo/V6 onto TV360. V6 & TV360 use the same physical box but with very different software - TiVo is very recording-focused, TV360 (which uses Horizon-software) is very app & online-driven instead. Many of their CS policies are therefore geared towards this end.
TiVo's with a diagnosed service fault are swapped out for V6, but any request for a box-swap or upgrade is likely to be taken as a request for a migration to TV360. Given that there's many significant functional differences between TiVo & Horizon-firmware, it's your choice whether you're just looking for a newer box or whether you want/don't want to convert.
Dont ask for a box change, but just report your Tivo as faulty. They are supposed to give a V6 in such circumstances, if you ask for a swap you'll get a 360 which isn't as good. As for the scart there are hdmi / scart converters out there, not expensive.
