Forum Discussion

joruss's avatar
joruss
Joining in
2 months ago

Tivo remote OK and TV button not working

Hi, have tried all the fixes suggested online with no success, also tried using website to order replacement remote with no success, just going round in circles, can you advise? 

  • newapollo's avatar
    newapollo
    Very Insightful Person

    If you have either the tivo box or  V6 box then you can use the TV Control app as a temporary TV remote.

    https://www.virginmedia.com/help/tv/how-to-use-virgin-tv-control-app

  • Thank you for your reply, it's for my 85 year old mother, I'm not sure she'd manage to use app, just something else to confuse her! 

    • Matthew_ML's avatar
      Matthew_ML
      Forum Team

      Hey joruss, thank you for reaching out and I am sorry to hear you are having some issues ordering a remote control, also a very warm welcome to the community.

      Let me send you a DM and we will look into this.

  • No problem at all joruss. Please do not hesitate to contact us if you need any further help 😊