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Susie345's avatar
Susie345
Joining in
10 months ago

TiVo Error

I have this message too, it's been two weeks now, not been able to fix 2 hours on phone to NTASH asking me to do things over and over, still no joy. He then books a technician who does not turn up!!! no communication either! I call again and promised a call back in three hours for emergency technician.......lies there too, no call back. So im paying £64 a month I don't get to see any of the England matches now technician hopefully Tuesday.........good thing is still in cool off period for contract that's getting cancelled for a start! Rubbish service and I don't understand a lot of them 

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  • japitts's avatar
    japitts
    Very Insightful Person
    10 months ago

    Your post has been moved to its own thread.

    Susie345 wrote:

    good thing is still in cool off period for contract that's getting cancelled for a start!

    Was this 14days from a new install? Or from a re-contract?

    You wouldn't have a TiVo from a new install, and I'm very surprised you'd still have one from a re-contract.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    10 months ago

    Good Afternoon Susie345, thanks for reaching out to us on our Community Forums and welcome back!

    Sorry to hear of the recent issues you've been experiencing with our TV services. 

    Please provide us with an update once the visiting engineers work has been completed?

    Thanks

    David_Bn