We have a TIVO box that is more than 10 years old now and are experiencing severe pixellation etc on all channels & recordings, suspect it's maybe because box is so old. All connections etc have been checked, would we be able to get a replacement V6 box as a matter of course ?
Is OnDemand similarly affected?
Yes - buffering & pixellation
Forum TeamHi AndyPandy1965 👋
A warm welcome to our Community Forums and thanks for your post.
I am sorry to hear of the issues with your TiVo box.
I'd like to take a closer look into this so will pop you a PM 📩 now and we can go from there.
Speak soon!
Signal faults don't affect OnDemand in the same way they do live TV, due to being delivered over IP rather than broadcast. That would tend to suggest a problem on the HDMI or video output chain.
The staff team should be along in a day or so to advise further.
If it's connected to the TV via HDMI, if you plug it into a different HDMI port at the back of the TV, do you still get the same issue? Also do you have another HDMI cable that you can try?
