Forum Discussion

iwilliamsd's avatar
iwilliamsd
Joining in
5 months ago

Increasing levels of pixelation over time

We used to get occasional pixelation and sound breakup on the higher channels. Lower, more mainstream channels were OK. However the problem is getting worse gradually spreading to the more used channels such as the BBC, ITV2 etc. I don't know if it is the elderly Tivo box, or a general deterioration in the ancient supply cabling in the street (predates NTL!). Either way, it's getting worse. Anything I can do or do we need a new Tivo box?

  • newapollo's avatar
    newapollo
    Very Insightful Person

    The pixelation my be due to the actual tivo box,local faults, or internal/external cabling.

    Check all your cabling, especially the white coaxial is finger tight and free from any kinks.

    Have you used the /check-services/   function? You can also a run a test on your equipment from there.  It may result in an engineer appointment to change the box/check cabling.

    If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

    Have you received an email yet advising that netflix are removing their app from the older tivo boxes?  If not, when you do receive it (and you do have a tivo box and not the V6) then you will be offered a free upgrade to the newer V6

    • iwilliamsd's avatar
      iwilliamsd
      Joining in

      When I follow that link it wants to reset my hub - i.e. factory reset it - and thereby losing all the well established set-up.. The broadband is fine, it's the TV that has issues. No TV cabling has moved during the period it has deteriorated - nothing has changed or moved. The service checker says nothing is wrong in our area.

      We've had this Virgin box for many years - at least seven looking at old photos. And that's old for tech these days...

      • Carley_S's avatar
        Carley_S
        Forum Team

        Hi iwilliamsd 

        Welcome back to the community forums 

        Sorry to hear you're having issues with the pixelation on the set-top box. 

        We've been able to locate you on the systems on our side but cannot gain access to the set-top box as it's showing as offline at this time. 

        We recommend following the steps advised on the service status page if it's advising to try a factory reset, if the issue is still occurring after this we can certainly investigate this further.