Forum Discussion

Deano04's avatar
Deano04
On our wavelength
15 days ago

helping people suffering from dementia

My mum who has dementia is struggling more and more with her Tivo remote and generally using the TV service, which she relies on living alone.

I have ordered a simpler remote, flipper big button remote control, but what would improve things greatly is if I could limit the channels to the few she actually watches, she gets lost even just going up & down the channels and can't get back to her normal programs.

Is there any way to lock the box to only show favourite channels, instead of it always returning back to all channels unless you select favourites again from the drop down menu.

Any suggestions would be much appreciated.

6 Replies

  • japitts's avatar
    japitts
    Very Insightful Person
    15 days ago

    The favourite-channel option should be sticky between views of the full-screen guide.

    I've just tested it on my V6 (which also runs TiVo-software) I had to actively re-select "all channels" from the "my favourites" view

    • Deano04's avatar
      Deano04
      On our wavelength
      15 days ago

      How long did you leave it though, on my V6 it always defaults back to All Channels after about 1 hour, I'd assume the Tivo will do the same.

      I want it to ONLY show favourite channels not only on the guide but more importantly when scrolling using the CH+ CH- buttons, all the time.

  • Deano04's avatar
    Deano04
    On our wavelength
    15 days ago

    Realised now that selecting Favourites only applies to the program guides anyway, doesn't stop the box scrolling through all the other (unwanted) channels, so it seems there is no solution.

    • Daniel_Et's avatar
      Daniel_Et
      Icon for Forum Team rankForum Team
      13 days ago

      Hi Deano04, thank you for your posts.

      We're really sorry to hear about what your mum is going through and the difficulties she's having when trying to use her TV service.

      In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      Information on our accessibility support and services can be found here.

      Thank you for your support japitts 👍

      Regards,
      Daniel

  • Deano04's avatar
    Deano04
    On our wavelength
    8 days ago

    For other people who have relatives suffering the same problem, the Flipper remote was the answer for my mum, no more pressing buttons she doesn't need, just channel +- and volume +- , also I have programmed it to only turn off the tv and not the virgin box which she did sometimes, and can programme favourites in the flipper remote so she can only scroll up/down through her normal channels without getting lost, shame virgin can't do the same for their customers, none of the accessibility features are any help to people with dementia, hope this helps others in the same situation.

    • newapollo's avatar
      newapollo
      Very Insightful Person
      8 days ago

      Hi Deano04,

      Thanks for updating the thread. I'm pleased to see that you found a solution that works.

      To help others who may be in the situation would you please confirm which Flipper remote it was that works?

      I found one on Amazon <here> which I think you may be referring to but it's currently unavailable, but it look like the one on <this page>