Forum Discussion

kazzie60's avatar
kazzie60
Tuning in
12 months ago
Solved

Old bt box

Hi, phoned VM about an old bt box and if it was needed as we are renovating our hallway.  I was told it was redundant so disconnected it.  Now I can receive calls on my landline but unable to call ou...
  • kazzie60's avatar
    kazzie60
    12 months ago

    Thank you Tudor, Must have been a coincidence!

    Regards

kazzie60's avatar
kazzie60
Tuning in
12 months ago

Thank you Tudor, Must have been a coincidence!

Regards

Paul_DN's avatar
Paul_DN
Forum Team
12 months ago

Hi kazzie60,

Thank you for coming back to us, is your landline now working or do you still need further support with this?

Regards

Paul.

  • kazzie60's avatar
    kazzie60
    Tuning in
    12 months ago

    Hi Paul, no I can still get incoming calls but can’t dial out. Did you get my message including photo of bt box, think it’s a junction box

    regards

     

    • Vikki_M's avatar
      Vikki_M
      Forum Team
      12 months ago

      Thank you for the picture.

      We don't use BT equipment so disconnecting that shouldn't have caused an issue with our connection. 

      How is your landline with us connected please? Was this connected via that BT box? Or is this connected via a different wall socket? Or via the broadband hub? 

      Please pop back to us when you can.