Forum Discussion

Debbie18's avatar
Debbie18
Tuning in
2 years ago

Elderly Customer unable to resolve phone issue

My 85 year old Mum tried to call virgin to report a problem with her landline.. she was unable to hear or understand what they were saying so she hung up.. Give virgin their due they called my mobile...
Zach_R's avatar
Zach_R
Forum Team
2 years ago

Hi Debbie18,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm so sorry to hear of your mother's recent landline related issues. I'd just like to clarify - the issues with the landline not being usable has now been resolved, however, it appears that her saved/pre-set numbers have been erased?

Thanks,
 

  • Debbie18's avatar
    Debbie18
    Tuning in
    2 years ago

    Yes landline is working, however how have the pre set numbers been erased?

    • Debbie18's avatar
      Debbie18
      Tuning in
      2 years ago

      Sorry just realised you are asking the question & not confirming.. Also it has made using the phone a bit complicated for her with the Virgin voicemail activated from what I can understand

      • Zach_R's avatar
        Zach_R
        Forum Team
        2 years ago

        Hi Debbie18,

        Thanks for expanding. Do you happen to know how the numbers were stored? If it's a feature of the landline equipment then I'm not entirely sure how they would've been erased, but we wouldn't have control over how the landline equipment itself operates.

        Can you clarify what you mean when you say the voicemail service is making using the landline more complicated?

        Thanks,