Virgins,Media player

Question

What`s going on with it , since the last update tv on the go has become stuttery ,clunky and when watching football has become unwatchable , Sky sports player works perfectly, bbc player perfectly as they have stand alone players , TNT Viaplay and all ITV and mostly ALL of the channels have been rendered useless , i subscribe to all these channels yet unable to watch online which wasn`t the case before update , I wanted to tune into the liverpool game tonight and because of this player i`m unable to watch unless i view an illegal stream , which are far better than virgins player , This viewing online was a major stipulation of mines when taking out virgin as my wife is disabled and watches the set top box , if this is not fixed soon then i will be reviewing my contract , tried online tried app, chrome, edge, mozilla&nbsp; all the same, perfect on my phone but i`m mid 50`s `and have cateracts so that`s ruled out&nbsp;

Robert_P · Answer

Hello keefburtains
&nbsp;
Sorry to hear of the TVGo issues experienced when watching content, we appreciate you taking the time to raise this via the forums.
&nbsp;
Were you trying to watch the content on a mobile or desktop device? When did you notice the issues start?
&nbsp;
We'd recommend ensuring that the app is up to date across all of your devices, please also ensure that any other updates required for the devices are also completed. There is help here for TVGo.
&nbsp;
Rob

keefburtains · Answer

Trying to watch on a desktop and the problems were after the last update , all other media players are fine as they`re external which suggests its not my computer , also general navigation when switching channels and browsing live tv, volume controls also screen expansion are all very clunky and sticky and unresponsive

Thank you for the response

John_GS · Answer

Hi keefburtains&nbsp;
Thanks for coming back to the thread.
Is this on the desktop app or through a browser? If it's a browser can you try another, or clear cache/cookies and re-try for me?

keefburtains · Answer

Hi , sorry for the delay in answering, i have tried 3 different browsers to no avail , all are up to date and cache is cleared , the app i have the same problem with which is up to date also , every external media player i use is perfect but not so with virgin`s player , my Pc is a few years old but in this age of ecoligical issue`s and the throw away culture why should virgin tell me my pc is too old and need to replace it when it works perfectly

If you could see what i have to put up with every member on this board would tell me it`s unwatchable

I think virgin need to re evaluate their systems as i seem to be seeing the same attitude as the post office scandal ,"nothing to see here ,run along"(not aimed at anyone on here)

Ayisha_B · Answer

Thanks for coming back to us.&nbsp;
Do you find this happens on everything you watch?

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Virgins,Media player

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