Forum Discussion

kennethday1's avatar
kennethday1
Joining in
29 days ago

Virgin TV Go on iPad

Like others on here I have had continued problems with having to re-register a device I had already registered (my iPad) following which I was told maximum number of devices have been reached even though I was signing in on the same device.


I called virgin customer support about three weeks ago and they reset the system but this has continued and I am now unable to sign into Virgin TV Go on my iPad as I am being told again ‘maximum number of devices has been reached”.
Please clarify what I need to do to stop this happening

 

 

 

 

 

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    28 days ago

    Hi kennethday1 👋

    A warm welcome to our Community Forums and thanks for your post.

    We'd advise that you don't regularly clear cookies or have the setting enabled to do so. This will cause a new device to be registered each time.

    I'll pop you a PM 📩  now so we can reset the registered devices for you.

    Speak soon!