Forum Discussion

fiiiield's avatar
fiiiield
Joining in
3 days ago

VIRGIN TV GO HELP

Does anyone know the fix for when on tv app or online watching any channel plays sound but says "sorry we can't play this at the moment 0"

 

Many thanks

tvgo
  • Kath_P's avatar
    Kath_P
    Forum Team
    2 days ago

    Hi fiiiield, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with playing content via TV Go. We'll need to ask for some additional information so we can help further. Can you please let us know the following?

    • What device are you using and what OS is it running? 
    • What browser are you using? Do you use other browsers on the same device from time to time or only this one?
    • Have you deleted any cache or cookies on the browser? 
    • Are you using a device that's already been registered?
    • What content are you trying to view?

    Pop back and let me know so I can help further. 

    Thanks,