Virgin TV Go - On I phone
Hi
I cannot use my iPhone as a remote control. When selecting ‘Living room’ I just get a constant whirling circle. It was perfectly fine up till now. My iOS and app is up to date.
I can see the programme guide, Recordings and Watchlist on my iPhone. I’ve re-registered my device. Here is my diagnostics info:
Build: 5.07.8308+10881
Device: iPhone 11
OS: iOS 17.3.1
Video Player: Unknown
Conviva: 4.0.41
Connection Type: WiFi - (N/A)
Customer HH: 109074265_gb
Mqtt Broker Status: CONNECTED
Device IP: 192.168.0.51
CPE 1 ID: 000378-EOSSTB-004112342805
Mqtt Cpe Status: OFFLINE_NETWORK_STANDBY
CPE 1 IP: 192.168.0.221/255.255.255.0
Last MQTT status check: 2024-03-21 23:08:57 GMT+00:00
CPE 2 ID: 000378-EOSSTB-004109774002
Mqtt Cpe Status: ONLINE_RUNNING
CPE 2 IP: 192.168.0.66/255.255.255.0
Last MQTT status check: 2024-03-21 23:08:57 GMT+00:00
OV: 4.2.33
OV Engine State: AUTH_FAILURE
OV Device Name: 73678572-DC40-4032-BB2C-1EB804A36BBC
OV Power Status: OKAY
OV Network Status: OKAY
OV Disk Status: OKAY
OV Download Enabled: true
