Forum Discussion

Jimmyswanston22's avatar
Jimmyswanston22
On our wavelength
2 days ago

Virgin media connect app

Hi getting message saying it looks like u don't have access any idea on how to solve the issue?

thanks in advance 

4 Replies

  • Vikki_M's avatar
    Vikki_M
    Icon for Forum Team rankForum Team
    14 hours ago

    Hi Jimmyswanston22,

    Thanks for your post and welcome back to our community.

    We're sorry to hear you're having issues with the connect app.

    Has this worked previously for you?

    Could you try deleting and reinstalling the app please?

    Please pop back to us when you can. 

     

  • BryanP1's avatar
    BryanP1
    Tuning in
    2 days ago

    I get the same message so it appears to be a VM fault as I’ve had my kit for years and not had any problems using Connect

    This is the reason I’m on the forum today was to see if anybody else was having the same problem

     

     

     

    • Jimmyswanston22's avatar
      Jimmyswanston22
      On our wavelength
      2 days ago

      Thought it may be a virgin media fault I never had issue using connect app before hopefully it will be resolved glad it not just me having issues

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    Is this a new install of VM kit?   It can take a while for a Hub and Connect app to link together.

    Have you had the Hub changed?  This also causes the app to "fail" for a period.