Problem with registered devices for Virgin Go
Good Morning Since yesterday, every time I try to watch Virgin TV Go on my PC it asks me to register the device even though it had already been registered and working fine. I've now reached my limit...
Forum Discussion
HI LHider 👋 welcome back to the community forum!
Thank you for posting
Sorry to hear about these issues with your TV Go registered devices. There are 3 device swaps available each month. If you use an incognito browser, or clear cookies and cache this can mean the device appears to be new and can use one of these registrations. You can read more about this here 👉 How to use Virgin TV Go app | Virgin Media Help .
We will just need to send you a PM to confirm a few account details so we can arrange getting the devices reset for you.
I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!
Wishing you all the best. 🌞
I am having, yet again, the same issues of registering my device when already registered. Can you help with this please.
Hi Davemc1708 👋.
Thanks for reaching back out to us, apologies you are having issues with registered devices, so that we can assist you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
