Forum Discussion

Retiredatast's avatar
Retiredatast
Up to speed
9 months ago
Solved

Available programmes on the GO app

Can some please answer the following questions…… 1/ I downloaded the Equalizer 3 film to the app whilst at home to watch at work, however when I get to work and go to my Downloads on the app it says...
  • japitts's avatar
    japitts
    9 months ago

    1: I'm not seeing the "download" option for this film, but I'm able to stream it over mobile data no issue.

    2: What's the error code/message you're presented with, when you try?

    3: This has been a longstanding rights issue, and is thus by design. I presume you're getting a "can only view at home" message

nodrogd's avatar
nodrogd
Very Insightful Person
9 months ago
Retiredatast wrote:

Can some please answer the following questions……

1/ I downloaded the Equalizer 3 film to the app whilst at home to watch at work, however when I get to work and go to my Downloads on the app it says it is not available…..why??

Does your work internet use a VPN or any type of content blocker software?

2/ Why can I not watch A recording of Top Gear on BBC 3??

Recordings on your boxes can only be viewed on your home network, as the recordings are only licensed for viewing at the address the VM account is held.

3/ How come I can watch TNT Sports programmes on the live TV section of the App but I am NOT able to watch a recording of the Gallagher Premiership Rugby.

The above applies plus there are additional rights restrictions imposed by Warner Media that only allow you to watch some recorded content on a TV.

Thank you

 

  • Retiredatast's avatar
    Retiredatast
    Up to speed
    9 months ago

    Hi thanks for your reply.

    I am not sure about the IT system at work, I believe that virgin have removed the download option because I can not even watch the download at home.

    With regard to BBC3, I can watch BBC 1,2,4 recordings at home but not BBC3 programmes and I just wondered why. Is it VM being lazy ??

    Thanks