Forum Discussion

DaveEagles's avatar
DaveEagles
Tuning in
12 months ago
Solved

Slow Broadband - Afternoon and evenings

I have M350 fibre Can anyone shed any light as to why in the mornings my broadband speed is OK e.g. 215mbps but from around 1500 onwards I get about 30mbps? There is only my wife and myself connect...
  • jbrennand's avatar
    jbrennand
    12 months ago

    If it actually is a VM network "capacity" issue causig this it will be evident and show in a BQM - so can you set one up...

    Also is this only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

    Might also be worth checking for any "known issues".  Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

    _______________________

    Set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK
    https://www.thinkbroadband.com/broadband/monitoring/quality

DaveEagles's avatar
DaveEagles
Tuning in
12 months ago

Upstream bonded channels

Channel               Frequency (Hz) Power (dBmV)  Symbol Rate (ksps)         Modulation        Channel ID

1              36600000             42.2        5120       64 qam 11

2              23600000             42.3        5120       64 qam 13

3              30100000             42.3        5120       64 qam 12

4              43099993             42.3        5120       64 qam 10

5              49600019             42.3        5120       64 qam 9

 

 

Upstream bonded channels

Channel               Channel Type    T1 Timeouts       T2 Timeouts       T3 Timeouts       T4 Timeouts

1              ATDMA                0              0              0              0

2              ATDMA                0              0              0              0

3              ATDMA                0              0              0              0

4              ATDMA                0              0              0              0

5              ATDMA                0              0              2              0

jbrennand's avatar
jbrennand
Very Insightful Person
12 months ago

What are connections like on ethernet cable connectred devices?

Can you start from a clean sheet by doing this......

____________________

Switch the Hub off and unplug it from the mains supply for five minutes. Whilst it's off, do a quick check that all of your coax and ethernet cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing. When its light, check that all looks good with the outside cabling and wall box (no “staples, etc.,) piercing the cables.

Then switch the Hub back on and leave ~5 minutes When all done, check back in the settings and ensure that the RS error counts and T3 errors have all reset to 0. Then check every hour or so to see if they start reappearing - they shouldn't. If they do (particularly the postRS and T3 ones) you have a problem (noise) that only a Tech visit will sort.
Also check the Upstream QAM’s are all at 64

  • DaveEagles's avatar
    DaveEagles
    Tuning in
    11 months ago

    Thanks everyone for advice.

    I have tried a Speedtest from 2 different providers from a phone and IPad.

     

    Its looking like a laptop issue.