Forum Discussion
- legacy1Alessandro Volta
likely too many modems on the upstream or noise causing the data in the modem to try again
- jpeg1Alessandro Volta
I'm afraid you have a Tom Jones connection
- jbrennandVery Insightful Person
Cant read the stats - post again as plain text - but its not a typical "congestion" BQM - but there are some issues evident - one of the upstream qams is dropping. Lets see the other data. But will probably need a Tech visit.
Check first though for any “known network faults in your location on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.
- Michael99Dialled in
Service status says no issues:
3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 331000000 5.3 39 QAM256 25 10 211000000 5.1 38.6 QAM256 10 11 219000000 5.2 39 QAM256 11 12 227000000 5.1 38.6 QAM256 12 13 235000000 5.8 38.6 QAM256 13 14 243000000 5.9 39 QAM256 14 15 251000000 5.7 39 QAM256 15 16 259000000 6 39 QAM256 16 17 267000000 5.6 38.6 QAM256 17 18 275000000 5.3 39 QAM256 18 19 283000000 5.7 39 QAM256 19 20 291000000 5.9 39 QAM256 20 21 299000000 6.2 39 QAM256 21 22 307000000 5.7 39 QAM256 22 23 315000000 5.3 39 QAM256 23 24 323000000 5.2 39 QAM256 24 26 339000000 5.4 39 QAM256 26 27 347000000 5.5 39 QAM256 27 28 355000000 5.3 39 QAM256 28 29 363000000 5.4 38.6 QAM256 29 30 371000000 5.5 39 QAM256 30 31 379000000 5.4 38.6 QAM256 31 32 387000000 5.7 38.6 QAM256 32 33 395000000 5.8 39 QAM256 33 34 403000000 5.8 39 QAM256 34 35 411000000 5.8 39 QAM256 35 36 419000000 5.9 38.6 QAM256 36 38 523000000 5.3 39 QAM256 38 39 531000000 5.3 39 QAM256 39 40 539000000 5.5 38.6 QAM256 40 41 547000000 5.8 39 QAM256 41 3.0 Downstream channels
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 Locked 38.983261 0 0 10 Locked 38.605377 0 0 11 Locked 38.983261 0 0 12 Locked 38.605377 0 0 13 Locked 38.605377 0 0 14 Locked 38.983261 0 0 15 Locked 38.983261 0 0 16 Locked 38.983261 0 0 17 Locked 38.605377 0 0 18 Locked 38.983261 0 0 19 Locked 38.983261 0 0 20 Locked 38.983261 0 0 21 Locked 38.983261 0 0 22 Locked 38.983261 0 0 23 Locked 38.983261 0 0 24 Locked 38.983261 0 0 26 Locked 38.983261 0 0 27 Locked 38.983261 0 0 28 Locked 38.983261 0 0 29 Locked 38.605377 0 0 30 Locked 38.983261 0 0 31 Locked 38.605377 0 0 32 Locked 38.605377 0 0 33 Locked 38.983261 0 0 34 Locked 38.983261 0 0 35 Locked 38.983261 0 0 36 Locked 38.605377 0 0 38 Locked 38.983261 0 0 39 Locked 38.983261 0 0 40 Locked 38.605377 0 0 41 Locked 38.983261 0 0 3.1 Downstream channels
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)37 96 4K 1840 QAM4096 424 3.1 Downstream channels
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)37 Locked 41 5.8 691254992 21235
- IPFreelyFibre optic
The 3.1 downstream channel shouldn't have any uncorrectable errors.
The 23.6 MHz upstream channel shouldn't be at 16QAM.
The 3.1 upstream channel should be at a higher modulation than 32QAM.
Noise on upstream and downstream. Hub may be defective else area network is in need of love.
- Nathan_BForum Team
Hi there Michael99 👋 Welcome back to our forum and thanks for your post.
Sorry to see you've been having issues with your connection. I've checked things on our end and there doesn't seem to be any obvious reason as to why you'd be having these issues. I'll pop you a DM to confirm your details so this can be checked further.
Regards
Nathan
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