Forum Discussion

alittletreat's avatar
alittletreat
Tuning in
2 years ago

I accepted a new contract offer 3 weeks ago but nothing has yet happened

The offer was sent to me by email on April 8 and I accepted it by return email. I even chased it up after the first week but still not heard anything back. The current out of contract monthly charge is unsustainable. I find it hard to accept that it should take this long to set up the new contract. This followed a formal complaint as I could not get through to anyone at VM by telephone. Offer and acceptance equals a binding agreement in my view. But why the unnecessary delay in implementing it? 

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    This follows a known pattern. When the new deal finally happens, check it very carefully. 

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Hi alittletreat 

    Thanks for posting and welcome back to the community. 

    I am sorry to hear of the deal not going through. I'll send you a PM now to assist further.

    Best wishes.