Forum Discussion

Mick143's avatar
Mick143
Joining in
2 years ago

What happens after pre contact agreed

Hello I approved pre contact for broadband on the 6th but haven’t heard anything since, what happens next? I thought I might receive a email with details of account information so I could log in to check my order but haven’t. 

3 Replies

  • VM-Jon's avatar
    VM-Jon
    Problem sorter
    2 years ago

    Hi Mick143 

    Thank you for reaching out to us here, welcome to the community. I am sorry to hear that you haven’t received full details of your order, 0please can I ask if this is for a new customer or an upgrade please?

    thank you 

      • VM-Jon's avatar
        VM-Jon
        Problem sorter
        2 years ago

        Thank you for clarifying Mick143 

        I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

        Thank you

        Jon