It would be good to add photographs of the relevant equipment.
@Karin-Reenie have you spoken to your neighbour and asked them whether they have placed an order from VM or have you burnt that bridge?
It looks like they have placed it to the left so that it does not protrude from the brickwork on the right.
If it's in the wrong place hopefully VM will move it but don't bank on compensation although your council may have something to say to VM.
as i said earlier - expect little from VM - an apology maybe but getting them to do anything will be an uphill battle - to clarify what that is - its an omnibox which is the external pont of the cable back to the street cabinet - that was installed by external contractors who had a work order from VM - they may have installed it in the wrong place - thats certainly not unknown but it may be correct as far as they see it as its looks to be above the pavement tee tha will serve you and maybe other properties to the right of it
whats unusual is that that box is usually on the front of the house not pavement facing - maybe your gate is locked and they chose the easy option
the next stage will be for a vm tech to come and connect from that to whoever has ordered the service - that involves a cable from there to the property which will go through the wall across the garden and into the property - the fact its not for you will not stop them drilling through your wall and stringing any cable across your garden - illegal - yes - do the care - no
you have choices
wait her for VM to sort it - might happen but unlikely
accept what ever happens next and come back and complain and hope for a better outcome than has happened already
remove the box and wire and see what happens - its on your wall but is pavement facing - legal advice might be good on what the law says about that
but if things go as they usually do VM will just keep going and mess you about hoping you go away
