Forum Discussion

aoifelynch's avatar
aoifelynch
Just joined
17 days ago

Unable to contact build team to set up virgin connection in building

Hi,

Virgin is available on every address on my area except for my building. I had an appointment with an installer engineer who advised it was not possible to install the broadband connection because it required cabling more than just the address of the resident, and a new build team would have to come out and cable the building. My account currently shows that Eir is only available at this address/in this building.

Its been over a month since the engineer visited and there has been no further communication from Virgin to advise when a build team will be able to come out and assess the ability to cable the building for Virgin.

I have been transferred from department to department on the phone and no one seems to be able to advise an update or a time estimate of when this team will be able to assess the building. As a new customer this is extremely frustrating.

I do not wish to cancel my plan that has not even started yet, due to mere disorganisation on the technical team's end, but I will be forced to seek an alternative option if I do not get an answer soon. Has anyone else had this issue with Virgin?

 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    17 days ago

    Are you by chance in Ireland? If so you will not be able to get any meaningful help here because this is a forum for customers in the UK which is a separate company. 

  • Gareth_L's avatar
    Gareth_L
    Forum Team
    14 days ago

    Hello aoifelynch.

    Thanks for your post.

    If you're in Northern Ireland we can look at getting you connected.

    If not then you'll need to use the contact details here for Virgin Media Ireland.

    Gareth_L