Forum Discussion

Tankstar's avatar
Tankstar
Settling in
4 days ago

Street cable to brown box question

Hi

I’ve  been trying via talking to an agent in private messaging to get the cable from the street to brown box.

Original installation was surface laid (partially) in its green ducting across some crazy paving. It’s all coming up and driveway being replaced, I’ll need a longer cable so it can be buried in proper ducting (which I’m happy to do) just need VM (or Kelly Communications from memory) to replace existing with a longer cable. 

I’ve sent photos to explain to agent what’s required.

Anybody got a contact number to talk to the team direct. The agent I’m private messaging with refuses to give me a job no. or an escalation route. 

it’s been over 30 days now she said they’re a busy team?



I’ve had to cancel the new driveway being laid  so not ideal. 

Thanks in advance for your help.

 

Cable
Connection

2 Replies

  • Tankstar's avatar
    Tankstar
    Settling in
    2 months ago

    Hi

    Original installation was surface mounted across front driveway.

    Having new driveway installed, existing cable/conduit needs to be longer to allow for it to be buried.

    How do I arrange that please?

    thanks

    Tankstar

     

     

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      2 months ago

      Hi Tankstar 👋.

      Thanks for reaching out to us and welcome to the Community Forums, so that we can make arrangements for this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina