Previous Owner Account not closed - no further information received
I’d placed an order on the 7/12/25 for broadband and was informed at this point there may be a previous account at the property that needed to be closed first.
I’d received an email on the 8/12 that the previous account was being looked in to, but haven’t received any further communication from this date.
I’ve attempted to use live chat but they signpost to logging in to an account to check order status, which I can’t access without the account being setup and provided an account number.
They had said a sales representative would call twice today within 30 minutes, but this was never received, and I’ve also attempted to call the number given on the email 0800 052 7588 but this doesn’t seem to get through to anyone.
Is it possible for this to be looked at or which number to contact regarding this?
Hi zakpitt95
You can chat with the sales team by calling them on 0800 183 1234. They aren't able to discuss the other account with you, and updates will be limited but they may be able to give you a timeframe for this if they have any further information.
It might also be worthwhile calling the pre-installs team on 0800 052 1734 and ask them what's happening. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. (It can take a couple of days for a member of the forum team to pick up your post)
