Forum Discussion

Dvhales's avatar
Dvhales
Joining in
26 days ago

Plastic cover where cable enters house has fallen off

The plastic cover which covers where the cable enters the house has come off.

How do I get someone from VM to  refix this?

  • Tudor's avatar
    Tudor
    Very Insightful Person

    The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.

  • Hey Dvhales, thank you for reaching out and I am so sorry to hear the plastic cover has broken.

    Let me send you a DM and we will get this sorted out for you :)