Hi Magoosteruk,
Thanks for posting and welcome to the community 😊
I'm sorry to hear you didn't get the installation date you wanted, you can select the time and date, but if the chosen date isn't available you'd be given the next slot that is.
If you've been able to set up an online account and can reschedule via the app, if not I can re-arrange it for you here to a more convenient date.
Alex_Rm
Incorrect response on pretty much every level. As noted originally the slot I requested was showing as available when I booked it, it was only when you confirmed via email you had changed it totally. When I checked back to go through the process again the original date and time was still showing as available! Also when I tried to change it online within my account that I set up there was no option to actually change the appt just an instruction to call your utterly useless customer services number which is when I got the response outlined in my original post.
I suggest you read the posts accurately and respond truthfully based upon reality rather than trying to positively spin on this forum.
