New install XGS-PON not working
Hello, new here, I ordered Virgin FTTP on the 23rd of May, Virgin were very quick to to the external work, it happened 2 days later. Had the internal work done on the 1st of June. The problem is I'm...
Forum Discussion
OP reports at #3
Yes I have been told you ring 0345 454 1111 and ask for it but everytime my sister does this on my behalf, they seem to have no clue.
goslow wrote:OP reports at #3
Yes I have been told you ring 0345 454 1111 and ask for it but everytime my sister does this on my behalf, they seem to have no clue.
A possible problem here is that the OP's internet isn't connected yet so the landline phoneline won't be either so they can't call from that
Calling from any other phone, including the OP's sisters therefore won't be automatically picked up and passed to the 'ring fenced' team as the phone numbers won't be associated with the account.
