Forum Discussion

Eils82's avatar
Eils82
On our wavelength
2 months ago

It’s been far too long now..

Ordered my TV package on 24th of November with a scheduled delivery date of 6th of December it’s now the 18th of December and nothing has arrived!!   please can a customer service representative pl...
delivery
Tv360
yodel
Crottywhitford's avatar
Crottywhitford
Joining in
2 months ago

I am having the same issue if you could also get in touch 

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    2 months ago

    Hi Crottywhitford,

    We're very sorry if you're also waiting for a delivery. 

    Due to an incident at a warehouse operated by one of our third-party suppliers, some customers are experiencing delays receiving their orders. We are working with our partner to expedite deliveries as soon as possible, have directly contacted those customers affected to apologise and will keep them updated.
    Are you wanting to cancel the order?

    Please pop back to us when you can. 

    • Crottywhitford's avatar
      Crottywhitford
      Joining in
      2 months ago

      We did not receive a confirmation email when we ordered our broadband installation. We did not receive a contract either. Supposed to be installed today but have heard nothing back

      • Vikki_M's avatar
        Vikki_M
        Forum Team
        2 months ago

        Hi,

        Okay thank you.

        Is this a delivery of equipment you're waiting for? Or did you have an engineer scheduled for a manned installation?

        Please pop back to us when you can.