Hi pyarwood55,
Good news, we've heard back from the team who have advised: Looking at things this end, this address is currently in Build. We don't have any finalisation details or information on when the customer will be able to order services however once the build is complete, you will get communications from us telling you what services we can offer 😊
Many thanks,
well you installed a port outside my house 6 months ago and house to the left and right of mine (which had green fibre pipes installed in the same trench as me) are showing live and with us having openreach fttp already with netomnia and youfibre soon to offer services to my house it seems weird that I have had a connection at my house but are still not able to get the services.
We understand the frustration however there isn't anything more we can do on this. The team have already advised that the area is in build. It can sometimes take over a year once the main cables are sorted in order to connect things up to the back end and the system but rest assured, once we are available for your address, we'll be in touch.
For now, you will need to stick with your current provider or source an alternative one.
Thanks,
but my question was why doesnt my address no longer exist on your availability checker 2weeks ago the addresses were there and it said we will keep you posted now that my next door neighbour (fed by the same trench of cables you installed outside my house) is able to order houses 1 - 16 have all disappeared from the checker plus a block of houses in the middle of the street number 23 has actually been installed so why is it no longer showing half the addresses on the street even just to say its not available yet.
Thank you for reaching back out and I am sorry we understand this is frustrating.
It could of been a number or thing like being posted by accident, as mentioned it can take up to a year once the cables have been installed.
All I can suggest is you sign up here. Cheers
