Forum Discussion

Collier2105's avatar
Collier2105
Joining in
4 months ago

Hardstanding Chamber

I apologise if this has been asked before but through chat and customer service, I can not get any helpful response or signposting! I would be grateful for some help please!

We are ex VM customers and we have a VM chamber on the path directly outside our house. We have recently been approved for a disability facility grant due to my disabled husband needing access for a drop kerb and hardstanding.

Ourselves and Medway Council have had no response for the chamber to be looked at and for a quote for it to be lowered/moved so we can get hardstanding access. This has been delaying any movement forward for over 8 months and is extremely stressful and frustrating.

Where or who can I contact about this .. please!

  • Hey Collier2105, thank you for reaching out and I am so sorry to hear this.

    Also, a warm welcome to the community.

    Just to confirm are you looking to get remove the box outside from the property?

    Can you attach a photo of what you mean so we get a full understanding?

    • Collier2105's avatar
      Collier2105
      Joining in

      Good Afternoon Matt

      Thankyou for getting back to me. I was told by a VM call handler I was selfish because of other VM customers! I believe the chamber just needs to be lowered so we can accommodate the drop kerb and have a smooth surface.

      It was recommended someone would come out and give us a quote but never heard anything. Have included pictures.

      Regards Gemma Collier

      • Kath_P's avatar
        Kath_P
        Forum Team

        Hi Collier2105, 

        Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

        We can certainly get this sent over to the relevant teams for you but we will need to confirm some information with you first. 

        I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

        Thanks,