Engineer installation needed but not informed
I am moving into my own property and have ordered Virgin Media broadband. I checked online the website and it said a self install kit was available so that’s what I booked. At no point did it say I c...
Forum Discussion
Two points to make:
1) VM only supplies these kits if there are records of a previous connection at the property. This method has been used to cut down on many unnecessary technicians visits that happened in the past. What VM cannot tell is if a previous occupant of the property has removed the internal, or worse still, the external infrastructure needed to reconnect.
2) VM is a residential class service. There is no set down SLA for fixing faults as there is with a premium business connection. So if working from home is important, you should invest in a backup solution in case of breakdowns.