Forum Discussion

oppo's avatar
oppo
Tuning in
4 days ago

Engineer Appointment

Hi,

I have a specific geolocation issue with my internet, I’ve done everything humanly possible and the helpdesk have arranged an engineer visit to my property to hopefully swap the hub. I’ve not had confirmation of the appointment either via SMS/email and it does not show in the app. Is this normal? I’ve called back and they’ve advised that it’s definitely booked but I’m skeptical due to some of the posts I’ve read across different forums.

 

Thanks

Broadband
Connection

2 Replies

  • oppo's avatar
    oppo
    Tuning in
    4 days ago

    So I’ve just spoke to VM who cancelled the appointment which is why it wasn’t showing, I now have another appointment in the app but have a question that I hope is right.

    The app shows my appointment for next week and the agent said because we have a registered disability at the address the engineer will actually turn up tomorrow is this correct or will I be waiting about until next week?

    • John_GS's avatar
      John_GS
      Icon for Forum Team rankForum Team
      2 days ago

      Hi oppo 

      Thanks for posting and welcome back to the community.

      We've not been able to locate you via your Forum details so I'll go ahead and send you a PM. 

      Best wishes.