I have received multiple messages saying an engineer will show up today 13:00-18:00. I’ve taken the day off, but haven’t had any correspondence from them. It’s now 16:50 and my app is saying I don’t have any appointments? I know Virgin is sh*t, but I didn’t realise it was this bad. Unfortunately you cowboys are the only ones who provide fibre where I’ve moved to otherwise this contract would be cancelled. Someone contact me immediately to resolve this.
Check for local faults on 0800 561 0061 as it might have been cancelled due to a local issue.
Most likely one of their tin pot engineers couldn’t be bothered to show up.
Hello Nkenners,
Welcome to the community and thanks for taking the time to post here on the forums. I have looked into this and can see that the engineer visited on the date that was confirmed.
Has everything now been resolved to your satisfaction?
Kind Regards,
Steven_L
This is not a direct line to VM, it's a Community Forum. It can take several days for a VM Mod to pick this up and discuss. For urgent matters you need to phone in.
Just remember to ensure you get your automatic compensation.
My install is next Monday, the 16th and I still haven't seen or heard from their "pre install" engineer that's meant to be doing the outside work..
We had an engineer booked for Monday 24th Feb between 2/4pm I waited until 5:30pm , no show with no email updates. I called Back and they told us that there was no appointment scheduled. I’ve got a member of the family working from home and relying on connections. They eventually told us that the new appointment would be March 6th .
Absolutely ridiculous. Unprofessional service.
Hi David_Roxby
Welcome back to our forums. We apologise that you had a similar experience. This is not the level of service we look to provide. We will take your feedback onboard and pass it on to the relevant team. We would be happy to take a look into what happened if you wish? Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.
Thanks,
