Forum Discussion

Nkenners's avatar
Nkenners
Just joined
6 months ago

Engineer appointment

I have received multiple messages saying an engineer will show up today 13:00-18:00. I’ve taken the day off, but haven’t had any correspondence from them. It’s now 16:50 and my app is saying I don’t have any appointments? I know Virgin is sh*t, but I didn’t realise it was this bad. Unfortunately you cowboys are the only ones who provide fibre where I’ve moved to otherwise this contract would be cancelled. Someone contact me immediately to resolve this. 

  • Check for local faults on 0800 561 0061 as it might have been cancelled due to a local issue. 

    • Nkenners's avatar
      Nkenners
      Just joined

      Most likely one of their tin pot engineers couldn’t be bothered to show up. 

      • Steven_L's avatar
        Steven_L
        Forum Team

        Hello Nkenners,

        Welcome to the community and thanks for taking the time to post here on the forums. I have looked into this and can see that the engineer visited on the date that was confirmed.

        Has everything now been resolved to your satisfaction? 

        Kind Regards,

        Steven_L

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    This is not a direct line to VM, it's a Community Forum.  It can take several days for a VM Mod to pick this up and discuss.  For urgent matters you need to phone in.

  • Just remember to ensure you get your automatic compensation. 

     

    My install is next Monday, the 16th and I still haven't seen or heard from their "pre install" engineer that's meant to be doing the outside work..