Forum Discussion

Genom's avatar
Genom
Joining in
4 days ago

Engineer appointment for external cabling

We had an engineer out the other week as we've been getting a lot of dropping of service. The outcome of the tests was that the outside cabling from house to box would probably need replaced and that it would be referred. 

We've had a text message asking about an appointment but it's being flagged as spam, and I can't find anything in My Account to confirm that an engineer has been booked.  Now the lad did say that it's an external company that handles the cabling so it's possible that it could be legit. but I can't find anything to confirm, and I can't even find a way to contact someone to ask?

Any idea on how to get confirmation if it's legit or not? (it's now due tomorrow but the text is asking for a response)

 

2 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 days ago

    The outside work will be done by an outside contractor. They don't usually need access to the house, so they don't need to tell you when they will be coming. 

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    3 hours ago

    Hello Genom,

    Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your connection and trying to get the information that you need with regards to a repull of the cable. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
    Kind Regards,
    Steven_L