Forum Discussion

ree155's avatar
ree155
Joining in
24 days ago

Dave

Virgin media failed to provide broadband service base on the contract, and try to stop me from cancellation. 

There's a outage in my area, i keep receiving messages saying the problem will get fixed tomorrow for a week. Been trying to cancel the contract, virgin media customer service say i have to pay 470pounds, even they can't provide the service?

 

  • goslow's avatar
    goslow
    Alessandro Volta
    24 days ago

    If you have a broadband outage in your area, you will be eligible for compensation as per

    https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

    Any info VM gives out about fix times is nothing more than an estimate.